Hotel Puerta America

We stayed in one of the Zaha Hadid designed rooms, which was beautiful. The bed was very comfortable and staff were helpful.

Availability and friendliness of the staff. Ability to immediately access and book services right at the check-in (massage and dinner at the Observatory). Easy sharing of the hotel services and how to obtain them. The breakfast room was wonderful, with nice spaces for all types of guests - families, couples and people enjoying time on their own, as was my case. The breakfast itself was also very nice! Last but not least, the shower was just perfect - the perfect water pressure, perfect temperature, and in my case, a perfect view! :)

Very professional and friendly staff. Room was VERY spacious, and it was super clean. The bathroom was huge and clean. The view from the room was amazing with a lot of clay tennis courts across the street (the highway). The walk to the metro was around 4 minutes so almost nothing. Uber was super easy to use as well because the hotel is next to the highway, so great location. The hotel looks really good from the outside, especially when the sun is down because it is super colorful with all the lights. The hotel on the inside is spacious, clean, and has a very unique modern design. There is also a gym and pool that we didn't use, so can't say anything about them.

Location was convenient. A quick walk to the airport shuttle and close to the subway. Not right in the center of town but convenient to the neighborhoods we were visiting. We liked the room. It was a cool design. Especially the shower though the controls were a little hard to figure out. Room was spacious and big for a European hotel.

Room was nice, clean, provided with amenities of good quality. The staff at reception were friendly and also asked us if we would like a higher floor (which was AMAZING, the view of Madrid was really nice from our room on the 11th floor). Hotel has a nice indoor design with small art on display, on our floor there were miniature cars on display which gave a more interesting vibe. The room itself was sufficiently big, the bathroom was clean, provided plenty of towels and had an immense bathtub. The bed is comfortable, two sets of pillows are also a nice touch. We would also like to point out that the staff was very friendly, room was cleaned on a daily basis and we felt very welcome. Would definitely recommend this hotel!